Refund Policy
Non-Returnable Items
The following items cannot be returned:
-
Gift cards
-
Perishable goods
-
Personal care items (if opened or used)
-
Customized or made-to-order products
Return Eligibility
You have the right to return your order within 14 days of receiving it, in accordance with EU consumer protection laws.
To be eligible for a return:
-
The item must be unused and in the same condition as received
-
The item must be in its original packaging
-
Proof of purchase (receipt or order confirmation) is required
Return Process &Â Refunds
To initiate a return, please contact us at: info@mammamagica.com
Include your order number and reason for return.
Once your return is approved, you will receive instructions on how and where to send your item.
​
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
-
Your refund will be processed within 5–10 business days
-
The amount will be refunded to your original payment method