Refund Policy
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Perishable goods
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Personal care items (if opened or used)
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Customized or made-to-order products
Return Eligibility
You have the right to return your order within 14 days of receiving it, in accordance with EU consumer protection laws.
To be eligible for a return:
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The item must be unused and in the same condition as received
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The item must be in its original packaging
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Proof of purchase (receipt or order confirmation) is required
Return Process & Refunds
To initiate a return, please contact us at: info@mammamagica.com
Include your order number and reason for return.
Once your return is approved, you will receive instructions on how and where to send your item.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Your refund will be processed within 5–10 business days
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The amount will be refunded to your original payment method